Apelon understands the importance of comprehensive support services for mission-critical software whether it be proprietary or open source. For over a decade, Apelon has supported terminology software products for leading healthcare organizations.
Apelon’s Software Support Services provides advanced support services for terminology software solutions such as Apelon’s Terminology Development Environment (TDE) and TermWorks mapping tool, and the open source Distributed Terminology System (DTS). These services enable you to easily take advantage of these solutions whether via Apelon hosted environments or in-house implementations. Our services let you rapidly meet short-term terminology requirements while keeping open long-term investment options.
Software Support Services covers the software lifecycle from planning and installation to ongoing maintenance and optimization. Standard software agreements (available on an annual basis) cover:
- Questions on installation and recommended platform configuration.
- Questions on use of the software APIs.
- Questions on loading of content.
- Questions on the use of applications and plug-ins.
Enhanced services are also available and include:
- On-site support for installation and management.
- Apelon hosting.
- Training – on-site and via web conference.
- User-developed application code reviews.
- Software optimization.
Apelon Software Support Services gives you a reliable, experienced, single point of contact for all of your terminology software support needs.
A complete description of Support Services for DTS is here.
For more information about other Software Support Services please complete the information request form.
